The Future of Restaurant Technology: Fast, Frictionless, but Still Personal

Chad Moutray

Senior Vice President, Research & Chief Economist,
National Restaurant Association

Chad Moutray is chief economist and senior vice president for industry research and knowledge and chief economist at the National Restaurant Association. Previously, he served as chief economist at the National Association of Manufacturers (2011–2024) and at the U.S. Small Business Administration’s Office of Advocacy (2002–2010). He began his career as dean of the School of Business Administration at Robert Morris College in Chicago. Dr. Moutray holds a Ph.D. in economics from Southern Illinois University and bachelor’s and master’s degrees from Eastern Illinois University. In addition to his role at the NRA, Dr. Moutray is an adjunct professor at George Washington University, where he teaches econometrics in the M.S. in the applied economics program.

Devynne Floyd

Director of Digital Ordering, DoorDash

Devynne Floyd is Director of Digital Ordering Sales at DoorDash, where she leads efforts to help restaurants grow their direct ordering channels and build stronger relationships with their customers. She brings experience in restaurant technology and sales leadership, with a focus on helping operators choose digital tools that support their business goals.

Susan Carroll-Boser

Chief Information Officer, White Castle