Digital Newsletter
Inside This Issue
- Beacons of Hospitality: Navigating the guest experience...
- Member Spotlight: Dishwasher to Industry Luminary
- Elevating the Atmosphere: Subtle tweaks to improve the guest...
- No-Miss Congeniality: A systems approach to...
- Right Sized: Optimizing the guest experience with...
- You Had Them at Hello: Earning your guests’ loyalty...
- RestaurantOwner Learning System Insights
- Content Highlight
- Best Practices
- Upcoming Events
- Corner Booth Podcast
- Marketplace
Feature Story
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Article
Beacons of Hospitality: Navigating the Guest Experience ‘Touchpoints’
Guests assess every touchpoint, so operators use them to guide the journey and inspire return visits.
Member Spotlight
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Success Story
Dishwasher to Industry Luminary: Scott Plowman’s Restaurant Legacy
An inspiring, practical story showing restaurant owners how to escape the grind and gain freedom.
Keep Learning
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Article
Elevating the Atmosphere: Subtle Tweaks to Improve the Guest Experience
Guest experience grows from quality and smart, affordable tweaks to ambiance, layout, menu, and tech.
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Article
No-Miss Congeniality: A Systems Approach to Hospitality
A smooth operation isn’t enough; lasting success comes from consistent hospitality supported by systems.
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Article
Right Sized: Optimizing the Guest Experience with a Lean Staff
How to control labor costs while maintaining a strong guest experience.
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Article
You Had Them at Hello: Earning Your Guests’ Loyalty
Deals don’t create regulars; personal, first visit connections drive lasting loyalty.
RestaurantOwner Learning System Insight
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Article
No More “I’ll Do It Later” Thanks to Due Dates How this Feature Keeps Training on Track and Off Your Plate
Using the Custom Training Platform, training due dates clarify expectations, share accountability, and cut manager follow—up.
Content Highlight
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Success Story
The Spot: A Story of Grit, Growth, and Hospitality Leadership
Learn how restaurant success can grow from modest beginnings into a multi-unit operation that continues to serve its guests and team with care and purpose. ...
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Online Course
The Gift of Hospitality
How we greet guests can influence their entire experience. The first impression is that powerful – and so are the all the moments that follow up to the ...
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Article
Use Systems to Improve the Guest Experience in Your Restaurant
Why in the world would we want to spend so much effort on marketing simply to gain first-time customers, unless we are certain that we can deliver a guest ...
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Download
Hospitality Training Checklist
Great hospitality defines the guest experience. This checklist sets servers up to succeed.
Upcoming Events
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Webinar/Podcast
ATTENTION OWNERS! Why Your Restaurant MUST Be Able to Run Without YOU
Learn how to step out of daily ops and become a CEO Owner with freedom to build your restaurant.
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Webinar/Podcast
Equipment Financing Strategies for Independent Restaurant Owners
Access to the right equipment is essential for running a successful restaurant—but understanding how to pay for it can be challenging.
Best Practices
Corner Booth Podcasts
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Webinar/Podcast
Corner Booth
Join host Chris Tripoli and guests on Corner Booth, a podcast for aspiring and independent restaurateurs sharing real stories on why they started and how they built winning restaurant concepts.
RestaurantOwner Marketplace
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RestaurantOwner Marketplace
RestaurantOwner Marketplace offers access to exclusive discounts on a diverse range of products and services from trusted partners, enabling innovative solutions and impactful results for independent restaurants.
