Download
Hospitality Training Checklist
Hospitality is different than service. Service is the execution of taking the order and delivering the product. Hospitality is the quality of the human interaction and determines whether the guest feels appreciated, well-served and cared for - OR NOT!
The hospitality skills of your service staff often have a greater impact on the perception of your guests' experience than the quality of your food or service.
Use this checklist as a guide for deciding what your front of the house staff should be doing to give your customers the appropriate level of hospitality and attention to bring them back again and again.
It will help you and your staff quickly become aware of basic hospitality procedures and standards. Use it as a tool to help you determine what should be done, how it should be done and who should be doing it.
Once you've decided your own specific hospitality standards and procedures, modify the checklist to reflect them. Then use your checklist to periodically review your operation to determine whether the tasks are being performed correctly, consistent with the specific procedures you've established.
Summary of Features & Benefits:
- The Hospitality Training Checklist is ready for you to use as a guide for establishing your own procedures, standards, and systems.
- This checklist can easily be modified to reflect your specific operating standards and systems once they are determined.
- Experience how hospitality excellence can set your restaurant apart from your competition and create an environment where showing hospitality to guests (and teammates) happens naturally.
- Use this checklist as a training tool for new servers and a topic generator for pre-shift meetings with your entire service staff.
Download the Hospitality Training Checklist
Preview
This form is available in the following formats. You must have a compatible program installed on your computer to use them.
Click to Download Microsoft Word format
