Training Video

Managers: Embrace, Don't Dismiss Your Team's Ideas

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Your team members are the key to creating a high-quality guest experience that keeps guests coming back. A respected, confident team will be more engaged in their job and naturally deliver superior service and genuine hospitality. One of the best ways to get your people on this level is to recognize that they may see things that can help you make your business better.

When a team member comes to you with an idea or observation, don't dismiss them, LISTEN instead. Dismissing is a surefire way to lose your employees' engagement and respect. When you listen, your team becomes a source of new ideas and creativity, and new ways to solve problems. Want a more engaged, committed team? Watch this video!