Course Library
Discover the learning opportunities in our growing library of video courses produced exclusively for members of RestaurantOwner.com. Use them as a way to expand the insights and skills of your entire management team.
Course Library
Mastering the Menu
16 Lessons, 57 mins 18 secs
Your Guide to Mastering and Delivering a Professional Menu Experience
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Delighting Guests with Personalized Hospitality
14 Lessons, 30 mins 51 secs
Proven Practices to Discovering What Hospitality Flavor Your Guests Crave
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Ideal Food Cost
15 Lessons, 58 mins 32 secs
In this course we'll show you how to establish your realistic target food cost – what we call your "Ideal Food Cost". Ideal food cost (often called theoretical cost) is the cost expected for a given sales mix over a period of time, assuming proper portioning and normal waste and yields.
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No More BAD Attitudes
15 Lessons, 35 mins 37 secs
Learn how to determine if a candidate has the 5 core attitudes needed to become a valuable member of your restaurant team by conducting a screening interview. Our screening interview guide walks you through every step of the process.
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The Gift of Hospitality
11 Lessons, 31 mins 57 secs
Five Ways to Build Positive Guest Connections
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Words Matter
8 Lessons, 22 mins 42 secs
Your staff may be using words and phrases that make them appear distant, cold and even uncaring to your guests. Learn language that will produce more positive connections with your guests.
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Prime Cost
14 Lessons, 54 mins 23 secs
Prime cost is made up of the largest and most volatile costs in any restaurant: food, beverage and labor. We know that when restaurants start to track and analyze their prime cost every week, their prime cost goes down 2% - 5% of sales which can significantly increase bottom line profitability.
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Creating an Employee Referral Program
10 Lessons, 29 mins 16 secs
Our members report that their employee referral program is the most effective way to focus their recruiting efforts on attracting a much greater percentage of high-quality, A-player level prospects. This course will show you, step by step, how to set up a world-class referral program that will turn your team into an army of recruiters and provide a steady stream of the top job candidates in your area.
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Delivering Your Ultimate Guest Experience
22 Lessons, 57 mins 49 secs
There is one common characteristic of legendary, highly successful independent restaurants. They consistently create superior guest experiences which generate steady streams of loyal, returning guests and positive word of mouth. This course will show you how to evaluate and identify ways to improve every aspect or touchpoint in your guest experience to organically grow your sales and drive sustainable success.
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How to Fire
5 Lessons, 11 mins 10 secs
Restaurant owners and managers often err on the side of hanging onto problem employees for way too long. This course will make it much easier to manage difficult personnel issues and help you make the best decision for everyone involved.
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How to Handle Mistakes & Complaints
22 Lessons, 1 hr 22 mins 9 secs
Whether you're an owner, manager or supervisor, accountability starts with you and trickles down to everyone else. If you want your restaurant to create a consistently superior dining experience for your guests and provide a supportive, inspiring working environment for your staff, take this course!
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How to Make the Most of Your New Job
22 Lessons, 23 mins 1 sec
Excited about your new restaurant job? A little nervous? That’s okay, it’s only normal. You may not realize this, but this job could provide you with the opportunity to learn skills and work habits that will make you successful in this job AND set a pattern for your entire career.
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Key Item Running Inventory
13 Lessons, 37 mins 53 secs
This course will teach you how to set up a Key Item Running Inventory System to track the 10-15 key items that make up as much as 60% to 70% or more of your total purchases.
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Menu Costing Basics
32 Lessons, 2 hrs 17 mins 7 secs
This course teaches managers and owners how to implement a menu costing system using the Menu & Recipe Costing template. We'll guide you step-by-step from set up to implementation, including best practices for daily execution.
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Trust: The Key to Being an Effective Leader
11 Lessons, 26 mins 26 secs
If your people don't trust you, you'll always struggle with building a team that's loyal and totally committed to achieving your goals and vision. This course will show you why trust is so important in any relationship and give you practical ways to demonstrate your trustworthiness to the people you lead and manage.
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The Power of Culture
19 Lessons, 1 hr 14 mins 48 secs
The most effective way to improve your restaurant's results is by building a better, stronger culture. In a positive culture, employees do their best, work together as a team and take great care of their guests. In this course you'll learn the foundational elements of building a confident, cohesive team and a positive and high-performance workplace.
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Weekly Prime Cost Template
12 Lessons, 35 mins 44 secs
The Weekly Prime Cost Template is a series of integrated worksheets designed to generate one of the most valuable weekly reports in any foodservice operation – the Weekly Prime Cost report. This course will lead you step-by-step through the process of setting up the template and using it.
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How to Format & Read a Restaurant P&L
19 Lessons, 1 hr 2 mins 39 secs
Restaurant success isn't just measured in terms of creating happy guests, but also in the cold, hard realities of facts, figures and finances. There is a big difference between running a restaurant and building a profitable, valuable business. This course will give you and your managers practical, common-sense insights into managing and improving the financial or business side of your restaurant.
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Onboarding
24 Lessons, 1 hr 22 secs
Discover what every new hire must learn on their first day and how to organize it in a way that is easy to follow and understand.
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Restaurant Reality 101
7 Lessons, 52 mins 23 secs
What You Should Know Before Deciding to Open Your First Restaurant
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