Webinar/Podcast
Winning the War for Workers: How to Create a Healthy, Positive Culture In Your Restaurant and On Your Shift
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A restaurant's unique culture has always been a key element and driver of its success. That's because culture drives the employee experience which drives the guest experience. And the guest experience drives sales and profit.
And now there are even more reasons to focus on culture. In today's present labor crisis, workers know they can leave and get multiple job offers. So there is even less tolerance for bad bosses and negative working climates.
In our present environment, how you and your managers interact with and treat employees is more important than ever. To be engaged, do their best at work and NOT WANT TO LEAVE, your team members need to know that management is looking out for them and they matter.
In this webinar, we'll discuss what we believe are the top 3 characteristics and practices managers must have to create and maintain a positive, productive culture on every shift.
Who Should Attend This Webinar:
Restaurant owners, general managers as well as front-line managers and supervisors regardless of experience level.
What You Will Learn:
- Why culture is the foundation of sustainable restaurant success
- How managers influence the restaurant's culture on every shift
- The difference between leadership and management
- Why trust is crucial and how to build it
- What motivates people to do their best versus just enough to get by
- How to connect with employees in a way that builds loyalty
- Practical, proven practices to improve your culture on your next shift!
About the Presenters:
Jim Laube
Jim is the founder and CEO of RestaurantOwner.com. He has a diverse 30-year career in the restaurant industry that includes various staff positions, manager, controller, CPA and advisor to hundreds of independents throughout the U.S. and Canada. Jim is a popular restaurant industry speaker and seminar leader whose clients include the National Restaurant Association, Pizza Expo, SYSCO, Food Services of America, Gordon Foodservice, the New York Restaurant Association, Walt Disney and Papa John's.
Joe Erickson
Joe Erickson is the Chief Operations Officer and a partner in RestaurantOwner.com. He has owned and/or managed several restaurant/catering operations. He started his career by developing Luther's Catering, a division of the Luther's BBQ chain, in Houston. He was also a partner and co-founder of Sunset Dinner Cruises and was the founding partner of Bobby Mac's, a casual, full service restaurant in Kerrville. He later helped to develop a southwestern bistro, Nicole's Cafe San Felipe, and was managing partner for the original Truluck's Steak and Stone Crab, which now has 11 locations throughout the U.S. Joe is focused primarily on developing easy-to-implement, yet highly effective systems and processes to help our members improve their restaurants' efficiency, product utilization and most importantly, deliver a more consistent guest experience.
Related Resources:
Download the Slides
Preview
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Download the Employee Data Sheet
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Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: What will you try or do differently because of the webinar?
Question 3: In one word, how would you describe your culture today?
Question 4: What do exceptional GMs do to turn around a bad restaurant?
Question 5: What's ONE thing that's gone RIGHT in your restaurant this week?
Question 6: Why don't managers enforce high standards?
Question 7: What's the risk in NOT enforcing high standards?
Question 8: Other questions
