Validating Guest Questions: The Three-Step Formula for Exceptional Service
Working in any FOH position, you will answer a lot of questions about the menu. For some of your guests, it takes a lot of courage to ask a question. Not every customer is confident and outgoing, and many guests don't want to be a bother. That is why it is SO important to take every single question seriously and to answer respectfully. In this video, you'll learn the Three Step Formula for validating guest questions. Don't let a customer walk away from an interaction feeling embarrassed, even if the answer is literally on the menu, right in front of their face. Unleash the potential to create loyal, delighted customers who will ask for you by name, simply by answering their questions.
Training Video
Validating Guest Questions: The Three-Step Formula for Exceptional Service
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Working in any FOH position, you will answer a lot of questions about the menu. For some of your guests, it takes a lot of courage to ask a question. Not every customer is confident and outgoing, and many guests don't want to be a bother. That is why it is SO important to take every single question seriously and to answer respectfully.
In this video, you'll learn the Three Step Formula for validating guest questions. Don't let a customer walk away from an interaction feeling embarrassed, even if the answer is literally on the menu, right in front of their face. Unleash the potential to create loyal, delighted customers who will ask for you by name, simply by answering their questions.
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Service Steps Chart for Tableservice Restaurants
Great service begins by knowing the basic steps of service that guests expect. This customizable chart can be used in training your staff the basic service steps expected for all tableservice restaurant concepts.
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