Training Video

Upselling Can Backfire! (do this instead)

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In many restaurants, “upselling” is a cornerstone of their server training. Of course, the basis of providing good service is covered, BUT, the main message to servers is, “your #1 job here is to SELL!”

Training servers to see themselves as “salespeople” often does backfire. Guests are not stupid. Most see right through those “upselling techniques” that make servers come across as impersonal, pushy, and even manipulative. Not an effective way to have guests leave feeling valued, cared for and appreciated.

If you really want to increase sales and have your servers make higher tips, focus your training on how to create greater numbers of loyal, repeat customers. This training video will show you exactly how that's done.