Webinar/Podcast
Training the Trainer – the Right Way!
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Well-trained team members are critical to the success of any restaurant. When employees are skilled, know their jobs and feel supported, they are more likely to provide excellent guest experiences.
A solid training infrastructure helps new team members build competence, confidence, and a sense of belonging. Great training requires a team of high-performing, trusted employees and managers (who enjoy training others) to lead the way!
In this webinar, we'll show you how to cultivate a group of trainers who make new hires feel welcome and set the standards for new team members to follow.
Some of what we'll cover:
- Why your best employees aren't always the best trainers
- The training tools every trainer must have to be successful
- Using feedback from your trainers to improve training
- How to inspire trainers to take pride in training
- Proven onboarding and training agendas
- Compensation and incentive ideas for trainers
- How to measure you trainer's effectiveness
- Access to updated position training manuals, quizzes, certifications and reviews
About the Presenters:
Joe Erickson
Joe Erickson is the Chief Operations Officer and a partner in RestaurantOwner.com. He has owned and/or managed several restaurant/catering operations. He started his career by developing Luther's Catering, a division of the Luther's BBQ chain, in Houston. He was also a partner and co-founder of Sunset Dinner Cruises and was the founding partner of Bobby Mac's, a casual, full service restaurant in Kerrville. He later helped to develop a southwestern bistro, Nicole's Cafe San Felipe, and was managing partner for the original Truluck's Steak and Stone Crab, which now has several locations throughout the U.S. Joe is focused primarily on developing easy-to-implement, yet highly effective systems and processes to help our members improve their restaurants' efficiency, product utilization and most importantly, deliver a more consistent guest experience.
Sharon McPherson
Sharon is an independent Training and Performance Improvement Consultant, with over 30 years of experience designing, developing, and delivering training and development programs. Like so many industry veterans, Sharon started as a server at Denny's and has spent her entire career in the restaurant industry, working in operations, HR, Learning & Development and new restaurant growth for global restaurant brands -- TGI Friday's, Sbarro, On the Border and Applebee's.
Jim Laube
Jim is the founder and CEO of RestaurantOwner.com. He has a diverse 30-year career in the restaurant industry that includes various staff positions, manager, controller, CPA and advisor to hundreds of independents throughout the U.S. and Canada. Jim is a popular restaurant industry speaker and seminar leader whose clients include the National Restaurant Association, Pizza Expo, SYSCO, Food Services of America, Gordon Foodservice, the New York Restaurant Association, Walt Disney and Papa John's.
Related Resources:
Download the Slides
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Download the Server Training Agenda
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Download the Server Training Module Setup
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Download the Server Training Trainer's Notes
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Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: What action will you take as a result of this webinar?
Question 3: How do you compensate or incentivize your trainers?
