Webinar/Podcast
Training Basics: 3 Essential Training Elements Every Restaurant Should Have
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Have you ever wondered why the very best restaurants always seem to have happy, engaged and highly motivated employees? How did they get them? Moreover, how do they keep them?
There are many factors that contribute to a great restaurant culture. No restaurant has the perfect formula for attracting and retaining great staff. However, we have found a common denominator among the most successful restaurants that we believe is fundamental to their success - they provide world-class training.
This webinar will show you how to significantly improve your training systems by implementing proven techniques and processes that will allow you to create and deliver world-class training to your staff and management team.
What You will learn:
- The 3 basic components needed to create and deliver world-class training
- Proven onboarding tips that significantly reduce employee turnover
- How to easily create vivid menu training courses for BOH and FOH
- Suggested training agendas for every position
- How to set up training programs more quickly using ready-to-go templates
- Simple tools and aids you can use to create professional training modules for all positions
About the Presenters:
Jim Laube
Jim is the founder and CEO of RestaurantOwner.com. He has a diverse 30-year career in the restaurant industry that includes various staff positions, manager, controller, CPA and advisor to hundreds of independents throughout the U.S. and Canada. Jim is a popular restaurant industry speaker and seminar leader whose clients include the National Restaurant Association, Pizza Expo, SYSCO, Food Services of America, Gordon Foodservice, the New York Restaurant Association, Walt Disney and Papa John's.
Sharon McPherson
Sharon is an independent Training and Performance Improvement Consultant, with over 30 years of experience designing, developing, and delivering training and development programs. Like so many industry veterans, Sharon started as a server at Denny's and has spent her entire career in the restaurant industry, working in operations, HR, Learning & Development and new restaurant growth for global restaurant brands -- TGI Friday's, Sbarro, On the Border and Applebee's.
Joe Erickson
Joe Erickson is the Chief Operations Officer and a partner in RestaurantOwner.com. He has owned and/or managed several restaurant/catering operations. He started his career by developing Luther's Catering, a division of the Luther's BBQ chain, in Houston. He was also a partner and co-founder of Sunset Dinner Cruises and was the founding partner of Bobby Mac's, a casual, full service restaurant in Kerrville. He later helped to develop a southwestern bistro, Nicole's Cafe San Felipe, and was managing partner for the original Truluck's Steak and Stone Crab, which now has 11 locations throughout the U.S. Joe is focused primarily on developing easy-to-implement, yet highly effective systems and processes to help our members improve their restaurants' efficiency, product utilization and most importantly, deliver a more consistent guest experience.
Related Resources:
Download the Slides
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Download the Training Documents
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Attendee Questions & Comments
Question 1: What was the MOST valuable idea or insight you received?
Question 2: What is the #1 thing that you will try or do differently because of the webinar?
