Training Video

The Value and Impact of Honest Feedback in the Kitchen

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There aren't many working environments that are as fast-paced and high-stress as a restaurant, especially in the back-of-the-house. That's why quick, honest and ongoing feedback is so important to keep smaller issues from becoming major problems. Direct communication between the kitchen, the dining room, and management is crucial.

When feedback is seen as helpful and constructive and not a personal attack, that's when restaurant teams reach the next level. Skills are enhanced, processes become more efficient, and quality increases, resulting in an improved guest experience, greater teamwork, and, yes, even higher morale.