Webinar/Podcast
The Top 10 Ways to Guarantee Your Best Employees Quit
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Why would we want to do a webinar on the "Top 10 Ways to Guarantee Your Best Employees Quit," especially NOW in the midst of a severe labor shortage?
Well, the fact is, most of us tend to learn the hard way. Meaning we often learn much more from our mistakes than from our successes. Alexander Lowen wrote in Bioenergentics, "No one is exempt from the rule that learning occurs through the recognition of error."
Every restaurant manager with any experience at all knows the pain of having a valuable employee quit. Although they may have said it was about "making more money," it always feels personal - and it usually is. The question is then - "What have we learned?"
In this webinar, we'll explore the top 10 reasons top performers start looking for a new job. Then, we'll spell out simple steps managers can take to avoid these mistakes and just as important - actions they can take to get their best people to stay on board and become even more engaged and productive.
Here are the top 10 ways (and their remedies) we'll cover:
10. Make your onboarding process tedious and boring.
9. Treat everyone the same.
8. Have dumb rules.
7. Don't recognize outstanding performance.
6. Don't keep your people informed.
5. Don't develop an employee retention strategy.
4. Tolerate mediocrity.
3. Don't do employee retention (stay) interviews.
2. Don't have any fun at work.
1. Micromanage everyone.
About the Presenters:
Jim Laube
Jim is the founder and CEO of RestaurantOwner.com. He has a diverse 30-year career in the restaurant industry that includes various staff positions, manager, controller, CPA and advisor to hundreds of independents throughout the U.S. and Canada. Jim is a popular restaurant industry speaker and seminar leader whose clients include the National Restaurant Association, Pizza Expo, SYSCO, Food Services of America, Gordon Foodservice, the New York Restaurant Association, Walt Disney and Papa John's.
Mel Kleiman
Mel Kleiman is an international authority, writer, speaker, trainer, pragmatic business owner, and consultant whose expertise is hourly, frontline employee recruiting, selection, and retention best practices. Mel has helped hundreds of retail, restaurant and foodservice organizations improve their employee hiring processes by imparting hands-on, practical information and advice that operators can put to immediate use. Kleiman is also the author of five books, including the best-selling Hire Tough, Manage Easy -- How to Find and Hire the Best Hourly Employees which was featured on CNN Headline News, and he has written hundreds of articles for numerous business and trade journals worldwide.
Joe Erickson
Joe Erickson is the Chief Operations Officer and a partner in RestaurantOwner.com. He has owned and/or managed several restaurant/catering operations. He started his career by developing Luther's Catering, a division of the Luther's BBQ chain, in Houston. He was also a partner and co-founder of Sunset Dinner Cruises and was the founding partner of Bobby Mac's, a casual, full service restaurant in Kerrville. He later helped to develop a southwestern bistro, Nicole's Cafe San Felipe, and was managing partner for the original Truluck's Steak and Stone Crab, which now has 11 locations throughout the U.S. Joe is focused primarily on developing easy-to-implement, yet highly effective systems and processes to help our members improve their restaurants' efficiency, product utilization and most importantly, deliver a more consistent guest experience.
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Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: What will you try or do differently because of the webinar?
