Training Video

The Power of Role-Playing: Test Your Skills & Reach The Next Level

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Not many people light up with excitement when they hear "Role-Playing" uttered in a pre-shift meeting. Usually, the tension is palpable as the hunt for volunteers begins, heads turning away to avoid eye contact. As cringe-inducing as it may be for you, Role-Playing is an essential training method.

Practice makes permanent, and that is why this is such an important technique. You do NOT want to practice on your guests. Not only that, but you will notice the benefits right away. Build your confidence, earn more tips, and develop priceless skills in a controlled, low-stress environment. Next time your manager says, "Role-Playing, " don’t try to hide behind your teammates. Embrace it! You’ll notice the impact on your next shift.