Training Video

The Pivot Point System: So You Know Who Get's What

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You walk up to the table with a tray full of food, and you can see the excited anticipation in your guests' eyes. But suddenly, you realize you can't remember which guest ordered which dish. You try not to let them see the panic on your face, but it's too late. You are going to have to ask your guests, “Who gets what?”

It's one of the most embarrassing questions a server can ask. Didn't you JUST take the order? Luckily, there's a system that eliminates this problem. The Pivot Point System is a simple but powerful tool for everyone in the front-of-the-house. Start using the Pivot Point System on your next shift, and you'll always know who gets what.