The Art of a Sincere Apology: No Matter the Complaint
In the service industry, having effective tools for de-escalation is crucial for turning a bad situation around. A genuine and sincere apology is one of the best ways to turn a guest’s complaint into an opportunity for exceptional hospitality. Watch this video to learn three steps that will help you see the issue from your guest’s perspective and empathize, even if it seems like the most trivial of issues. There truly is an art to a sincere apology. Master it, and you’ll have more chances to turn upset and even angry guests into your most loyal repeat customers.#
Training Video
The Art of a Sincere Apology: No Matter the Complaint
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In the service industry, having effective tools for de-escalation is crucial for turning a bad situation around. A genuine and sincere apology is one of the best ways to turn a guest’s complaint into an opportunity for exceptional hospitality.
Watch this video to learn three steps that will help you see the issue from your guest’s perspective and empathize, even if it seems like the most trivial of issues. There truly is an art to a sincere apology. Master it, and you’ll have more chances to turn upset and even angry guests into your most loyal repeat customers.
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