Taking the Order: A Vital Step of Service
Taking a guest’s order is a critical step of service that has a significant impact on the dining experience. It is at the core of delivering exceptional service. Consistent order-taking procedures ensure guests get exactly what they want.
Training Video
Taking the Order: A Vital Step of Service
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Taking a guest’s order is a critical step of service that has a significant impact on the dining experience. It is at the core of delivering exceptional service. Consistent order-taking procedures ensure guests get exactly what they want.
Whether the order is taken by a server, bartender, greeter, over the counter, over the phone, or in the drive-thru, there are some common core components that every front-facing team member should apply to ensure a smooth and accurate ordering experience.
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Training Video
The Pivot Point System: So You Know Who Get's What
You walk up to the table with a tray full of food, and you can see the excited anticipation in your guests' eyes. But suddenly, you realize you can't remember which guest ordered which dish. You try not to let them see the panic on your face, but it's too late. You are going to have to ask your guests, "Who gets what?"
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