Training Video

Taking Center Stage as a Hospitality Professional

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As a server, you have great days where you love taking care of your guests and working with your teammates. However, there are also days when you’re just not feeling it. Maybe it’s a difficult guest or an out-of-sorts coworker, or maybe you’re just having a bad day.

That’s why being a great server requires honing your acting skills. "Acting" does not mean "faking it." You are not changing who you are, you are embracing your "role" of a hospitality professional who genuinely cares about your guests’ experience. The next time you are faced with a challenging situation, take a breath and know that you can still choose to respond in a kind, respectful, professional manner.