Training Video

Small Things Matter: Opportunities to Have a BIG Impact on your Guests

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Being a member of the service team, the guest experience is mainly your hands. You may be fast, friendly, and serve with genuine hospitality, but there will be surprises, and issues will pop up that are completely out of your control.

Even though the unexpected will happen, always be prepared to act. In fact, with the right attitude and some quick thinking, you can turn potential disasters into moments of appreciation and even delight for your guests. A small gesture at the right time could potentially make a huge difference in someone's day.