Service Versus Hospitality: Why Guest Loyalty Depends on BOTH

There's a big difference between service and hospitality. Your guests expect to get good service, and even exceptional, world-class service will only impact your guests up to a certain point.

Training Video

Service Versus Hospitality: Why Guest Loyalty Depends on BOTH

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There's a big difference between service and hospitality. Your guests expect to get good service, and even exceptional, world-class service will only impact your guests up to a certain point.

If you want to create loyal, happy guests, you'll need more than great service. You need genuine hospitality!


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