Webinar/Podcast
Pay Them, Train Them - The Secret Recipe for Retaining Your Top Back of the House Performers
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Wages are on the rise, workers are scarce, and competition for quality back-of-the-house staff is heating up. In our most recent survey, 56% of our members said BOH staffing cost has increased 10-25% since the pandemic. Another 22% said it has risen 25-50%!
Most restaurant operators know they need to pay more for top talent, but how many understand why it takes better training to keep them?
If you want to retain your best staff, then you must not only pay them more, you also need to nurture their desire to stay by offering opportunities for them to learn and grow.
Please join us for this special 1-hour webinar on how continual training can help increase BOH staff retention.
What You Will Learn:
- Latest survey results on BOH staffing costs
- How to get your BOH to willingly follow your systems through continual development
- The 4 key ingredients of an effective BOH training program
- Why BOH training isn't just for new hires
- How to use microlearning to keep your BOH staff engaged
- Why your BOH will appreciate training instead of dreading it
- How to promote better consistency through developmental training
About the Presenters:
Sharon McPherson
Sharon is an independent Training and Performance Improvement Consultant, with over 30 years of experience designing, developing, and delivering training and development programs. Like so many industry veterans, Sharon started as a server at Denny's and has spent her entire career in the restaurant industry, working in operations, HR, Learning & Development and new restaurant growth for global restaurant brands -- TGI Friday's, Sbarro, On the Border and Applebee's.
Joe Erickson
Joe Erickson is the Chief Operations Officer and a partner in RestaurantOwner.com. He has owned and/or managed several restaurant/catering operations. He started his career by developing Luther's Catering, a division of the Luther's BBQ chain, in Houston. He was also a partner and co-founder of Sunset Dinner Cruises and was the founding partner of Bobby Mac's, a casual, full service restaurant in Kerrville. He later helped to develop a southwestern bistro, Nicole's Cafe San Felipe, and was managing partner for the original Truluck's Steak and Stone Crab, which now has 11 locations throughout the U.S. Joe is focused primarily on developing easy-to-implement, yet highly effective systems and processes to help our members improve their restaurants' efficiency, product utilization and most importantly, deliver a more consistent guest experience.
Related Resources:
Training Videos - Click here
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Download the Curriculum Example
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Click to Download Microsoft Word format
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Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: What will you try or do differently because of the webinar?
