Training Video

Seating Guests: What To Do With the Inevitable Dirty Table?

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As your guests enter, you greet them warmly with a genuine smile and a heartfelt welcome. You exude confidence, believing that you have made a great first impression. However, as you escort them to their table, your heart sinks as you notice it is still cluttered with dishes. Despite your efforts to remain calm, your guests have also noticed the untidy sight. What do you do?!?

In every full-service restaurant, encountering a "Dirty Table Situation" is bound to happen sooner or later. This video will guide you through three simple steps to transform a messy table into an opportunity to demonstrate your restaurant's commitment to cleanliness, customer care, and prompt resolution of any issues that arise. It will showcase how even though perfection may not always be achievable, your restaurant strives to maintain high standards, ensuring a positive dining experience for your valued guests.