Barry Shuster

Executive Editor
RestaurantOwner Insights

Article

Great Expectations: Independent Restaurant Onboarding Best Practices

Placing new hires on the front line without adequate onboarding and training is an invitation for failure – both for your new hires and your business. In this article, we explore practices and systems that promise to boost your team’s confidence and performance, and reduce costly ...

Success Story

All Systems A Go Go

In 2006, Sharon Haynes launched her first Tacos A Go Go in the Midtown neighborhood of Houston, next to the Continental Club and near the historic Ensemble Theater.

Article

Compliance Culture: An Employment and Labor Compliance Primer for Independent Operators

You might not be a lawyer. You might not even play one on T.V. That said, you own and operate a highly regulated business in a dynamic legal environment. And while you should lean on your attorney for many legal matters, you need to have sufficient familiarity with certain aspects of the law to stay ...

Article

Just Right! Effective Inventory Management Does Not Have to Be a Bear

Managing your restaurant’s inventory is a classic Goldilocks problem. If you have too little inventory on hand, you are at risk of running out of an important item during the dinner rush. If you have too much inventory on hand, you tie up cash and storage space and invite spoilage and theft – all of ...

Article

Why Reinvent the Wheel?

When it comes to training you don't need to reinvent the wheel. Learn how to use our library of more than 400 lessons, quizzes, and training videos to ...

Online Course

Delighting Guests with Personalized Hospitality

Have you ever wished you could read a guest's mind? Ever wonder why certain guests are so hard to connect with, while with others it's a breeze? We may ...

Training Video

Overcoming Resting …"Bothered" Face

We all have that friend with a resting B face, you know, resting… bothered face. Or, maybe you are "that friend." Do people ever ask you, "What's ...

Training Video

Best Management Practices in the Kitchen

In most restaurants, no one impacts the day-in, day-out profitability and success like the person who manages the kitchen. Keeping the back-of-the-house ...

Training Video

Break Down Basics: Beef Rib

The rib roast and ribeye steaks are some of the most flavorful and tender sections of beef. They are also among the most expensive types of meat on the ...