Webinar/Podcast
Restaurant Systems Scorecard: How Will Your Restaurant Stack Up in 2023?
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These past few years restaurant owners have endured labor shortages, skyrocketing food costs, and fast-rising wages. Some operators have had to raise menu prices multiple times just to keep up, but customers will only pay so much for the guest experience they receive.
You can have a great concept, recipes, and talent but if your restaurant can't deliver a superior guest experience consistently, people won't come back. Better systems will not only result in a more consistent, higher quality guest experience, they are also the cornerstone of effective cost control and maximizing profit margins.
Make 2023 your best year ever. Begin by assessing which systems your restaurants do well and which ones could use improvement. Then, commit to a plan for enhancing or implementing those systems.
In this webinar, we'll discuss the systems are needed to produce consistent guest experiences and maximize bottom-line results, and show you how to rate your restaurant's systems in these 5 key areas:
- Financial Management - Everything you do to control and measure your results
- Marketing - Everything you do to attract new and returning guests
- Leadership & Culture - Everything you do to encourage and guide your team
- Food & Beverage - Everything you do to create consistent food and beverages
- Service & Hospitality - Everything you do to serve and take care of your guests
About the Presenters:
Chris Tripoli
Chris Tripoli has over 40 years of service in the hospitality industry as a concept developer, owner-operator and restaurant consultant. Chris has created award-winning restaurant concepts, consulted on a wide variety of restaurant projects, and developed food service programs for airports, parks, theaters, arenas, convention centers and medical centers. He also teaches classes in opening restaurants, menu development, and growth strategies at the University of Houston's Small Business Development Center and is a regular contributor to Restaurant Start Up and Growth Magazine and RestaurantOwner.com. Chris hosts the podcast "Corner Booth, candid conversations with today's restaurant entrepreneurs."
Joe Erickson
Joe Erickson is the Chief Operations Officer and a partner in RestaurantOwner.com. He has owned and/or managed several restaurant/catering operations. He started his career by developing Luther's Catering, a division of the Luther's BBQ chain, in Houston. He was also a partner and co-founder of Sunset Dinner Cruises and was the founding partner of Bobby Mac's, a casual, full-service restaurant in Kerrville.He later helped to develop a southwestern bistro, Nicole's Cafe San Felipe, and was managing partner for the original Truluck's Steak and Stone Crab, which now has several locations throughout the U.S. Joe is focused primarily on developing easy-to-implement, yet highly effective systems and processes to help our members improve their restaurants' efficiency, product utilization and most importantly, deliver a more consistent guest experience.
Jim Laube
Jim is the founder and CEO of RestaurantOwner.com. He has a diverse 30-year career in the restaurant industry that includes various staff positions, manager, controller, CPA and advisor to hundreds of independents throughout the U.S. and Canada. Jim is a popular restaurant industry speaker and seminar leader whose clients include the National Restaurant Association, Pizza Expo, SYSCO, Food Services of America, Gordon Foodservice, the New York Restaurant Association, Walt Disney and Papa John's.
Related Resources:
Download the Slides
Preview
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Download the Assessment
Preview
This form is available in the following formats. You must have a compatible program installed on your computer to use them.
Click to Download Adobe PDF format
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Restaurant Business Assessment
The Restaurant Operations Assessment is a free member resource covering 50 proven restaurant management best practices for running a successful restaurant and delivering more predictable and consistent results. You can use this assessment to measure your restaurant's operational efficiency in 5 key areas...
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Business Review Consultation
Looking for ways to make improvements but don't have the time to create a plan? Let our professional operations advisors review your restaurant's assessment and make recommendations....Learn more>>>
Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: What is the #1 thing that you will try or do differently because of the webinar??
