Barry Shuster

Executive Editor
RestaurantOwner Insights

Article

Seeing the Forest Through the Trees: A Pragmatic Approach to P&L Management

If the myriad details of your financial statements make your eyes glaze over, this article offers a big-picture view of your P&L to remain profitable.

Success Story

Team Spirit: Zach Current of Moo & Brew

Independent restauranteur, Zach Current, has been a member of RestaurantOwner.com since 2016. It was the same year that he opened his first restaurant, Moo & Brew, in Charlotte, NC.

Article

It’s Déjà Vu All Over Again

In April 2024, the Biden-Harris administration announced a change to salaried workers’ minimum pay under the Fair Labor Standards Act (FLSA) overtime rules. If you have owned or managed a business for the past 10 years, your immediate response might be “Here we go again.” If so, this article is a brief ...

Article

All the Right Tables in All the Right Places: Optimizing the Small-footprint Restaurant Space

Successful full-service operators know that they need to fill each seat in the restaurant as many times as possible while creating a guest experience that drives sales and repeat patronage. Getting this result means finding the right balance between space, location, and guest comfort.

Article

Heart of the House: Boost and Maintain Your Kitchen Team’s Morale

Recognizing its place as the center of restaurant operations, industry pros often call the kitchen the “heart of the house.” Unfortunately, this moniker might seem like an oxymoron when the kitchen is plagued by low morale, poor teamwork, and excessive turnover. Could your kitchen be more upbeat? In ...

Article

Restaurant Training Blueprint

Ready to develop a staff training program that drives meaningful outcomes? This article offers actionable insights and strategies to help you design a program tailored to your goals. From effective planning to structured execution, you'll learn the key steps to ensure your training sessions are both ...

Training Video

Forgetting a Table: Tools to Avoid This Embarrassing Mistake

Nobody wants to admit it, but forgetting a table is a common (and maybe inevitable) experience for anyone working in the restaurant industry. Although ...

Training Video

Customer Card Declined! What Do You Do???

Your guests are having a great night and a wonderful dining experience. You have been on point, connecting with your guests and anticipating their needs ...

Training Video

Common Guest Frustrations During The Ordering Process

As a server, you have a significant impact on the guest experience. A key moment in that experience is when you are taking orders. In this video, you’ll ...

Online Course

How to Handle Mistakes and Complaints

Nobody likes to get a complaint, but in the restaurant business, mistakes and complaints are going to happen. That's just a fact. So, if you know they're ...