Barry Shuster

Executive Editor
RestaurantOwner Insights

Article

In Their Comfort Zone: Maximizing Guest Physical and Psychological Comfort

For most folks, being comfortable means being free from things that are too cold, hot, sharp, or hard. However, the idea of comfort is much bigger than whether our bodies feel good. We feel comfortable when the conditions around us suit our physical and emotional needs. This requires crafting an experience ...

Success Story

On a Roll: Pebbles Family Buffet

Pebbles Family Buffet is a restaurant, bakery, and gift shop in Durham, Ontario, a small town with fewer than 3,000 residents. By creating an exceptional guest experience, the Gerber family has built a large following of loyal guests, some willing to drive an hour or more to enjoy the homestyle food, ...

Article

The Extraordinary Expo: Identifying and Training an Expeditor Par Excellence

The expeditor or "expo" is critical to service communication, quality, and speed. Here we explore the personality traits and skills of the extraordinary expo and how operators can identify and train promising prospects.

Article

A Safer Space: Avoiding and Addressing Sexual Harassment Claims in Your Restaurant

Due to the nature of the business, restaurants are particularly vulnerable to sexual harassment claims. Even in concepts owned and managed by upstanding operators, claims can arise in the absence of adequate procedures and processes. A single actionable incident that is published online can drag down ...

Article

The Right Stuff: Assessing the Upsides of New Kitchen Equipment and Technology for Your Concept

The restaurant business is over 250 years old. We prepare and serve food. In that sense, nothing has changed. And yet in many ways, everything has changed. Data analytics, IoT, and robotics are now common topics in the restaurant business. And if these technologies are not integrated ...

Article

Streamline Manager Training

Create tailored manager training programs with ROLS, leveraging templates and resources from RestaurantOwner.com for optimal performance.

Training Video

Be an Experience Maker, Not an Order Taker

People have LOTS of dining options to choose from and they are craving more than just delicious food. Your guests are here for an EXPERIENCE, and YOU ...

Training Video

Efficient Management

At any given moment in a restaurant, there is a LOT going on and as a manager, you are responsible for it. Even when things are running smoothly, you ...

Training Video

Avoiding the Temperature Danger Zone Is Everyone's Job

Food should be hot or cold. Your customers want their food served fresh, not lukewarm, but this issue is much more important than your guests getting ...

Online Course

How To Set Up An Effective Employee Referral Program

The Key To Attracting & Hiring the Very Best Candidates in Your Area. Our members report that their employee referral program is the most effective ...