Barry Shuster

Executive Editor
RestaurantOwner Insights

Article

Sticker Shock Therapy: How to Manage Guest Perception That They Are Being Priced Out of Dining Out

The rising costs of food and labor necessitate increased menu prices to stay in business. In this article, we explore how to determine if your slowing guest traffic is due to price creep and, if so, how to turn it around.

Success Story

Essence of Saigon

Tony Tran escaped Vietnam with his parents as a small child. The family faced risk and a treacherous sea passing with little else than the clothes on their backs, eventually settling in Calgary. In 2002, without any prior food service industry experience, Tony’s parents opened the Essence of Saigon, ...

Article

Animal House: Managing Furry Restaurant Patrons

Whether you welcome guests to bring their critters to your restaurant or prefer they leave their “fur babies” at home, you should become familiar with certain federal and state regulations.

Article

Purchasing Power: Best Practices for Working with Your Suppliers – Revisited

Despite the hopes of businesses, consumers, and regulators, inflation in the U.S. is not cooling as much as anticipated, as of May 2024. No one needs to show you the data. You likely feel it when you pay for ingredients and supplies. Regardless of the economy, operators want to fine-tune their purchasing ...

Article

Position Training Basics

Position training is a critical component of comprehensive employee training in the restaurant industry. This stage focuses on equipping employees with the specific skills and knowledge they need to excel in their particular roles.

Restaurant Management Leadership Skills

The Building Leadership Skills certification program is a compilation of courses, micro-learning training videos and other resources to help restaurant ...

Customer Service Basics

Exceptional customer service practices are crucial in the restaurant industry. This includes implementing the 10/4 Rule to enhance guest engagement, addressing ...

Culinary Basics

A kitchen team must continually strive for excellence, emphasizing not just speed but also product quality and presentation. Craftsmanship and a dedication ...

Safety/Sanitation

Ensuring safety and sanitation in a restaurant is a multifaceted endeavor, essential for providing guests with an impeccable dining experience while prioritizing ...