Webinar/Podcast
Ordinary to Extraordinary
How Some Independent Operators Are STILL Achieving Amazing Results & How You Can Too!
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We’ve worked with over 80,000 independent restaurant owners over the past 30 years. Time and time again we’ve noticed that our most successful members, those whose restaurants have remained highly successful even AFTER COVID, are very competent in 3 key areas – Culture, Systems and Business.
Based on many personal conversations, these operators weren’t born with restaurant entrepreneurial skills, they learned them. Many by being members on RestaurantOwner.com.
Please join us as we dive into some of the key insights and practices that continue to fuel the success of these operators
Here’s what we’ll cover:
- It all begins with attitude – the #1 attitude you MUST live by to be successful in a POST-COVID world
- How to build restaurants that are consistently brilliant at the basics
- Exceptional operators know their “numbers” – what they measure and track to know when something isn’t right
- The distinctions in owners who are “managers” and those who are genuine “leaders” (and the HUGE difference this makes)
- Why highly successful understand the power of “emotion” and how it impacts the performance of their team and quality of the guest experience
- How to hold people accountable to high standards in a manner that strengthens relationships and demonstrates how much you care
- And your questions
About the Presenters:
Jim Laube
Founder RestaurantOwner.com
Jim has a diverse 30-year career in the restaurant industry that includes various staff positions, manager, controller, CPA and advisor to hundreds of independents throughout the U.S. and Canada. He is a popular restaurant industry speaker and seminar leader whose clients include the National Restaurant Association, Pizza Expo, SYSCO, Food Services of America, Gordon Foodservice, the New York Restaurant Association, Walt Disney and Papa John's.
Chip Romp
Senior Director, Workforce and Business Services
A seasoned industry professional with over 30 years of experience, Chip joined RestaurantOwner.com in 2023. He has made significant contributions to the restaurant industry's workforce as part of the National Restaurant Association since 2015. As a Subject Matter Expert, Chip played a key role in developing the Hospitality Competency model and facilitated the creation of apprenticeship pathways for positions like line cooks, kitchen managers, and restaurant managers. Chip has been an influential industry speaker at the Restaurant Show, covering leadership and cost control topics. He has conducted training for the US Military and State Workforce Departments, sharing valuable knowledge and skills with aspiring professionals. As a certified ServSafe instructor, Chip emphasizes food safety. Prior to joining the National Restaurant Association, he served as Vice President of Training at Ovation Brand, overseeing front and back-of-house training programs, onboarding initiatives, and leadership development. Chip's previous experience includes roles as Vice President of Training, Development, and Operations Services at Fazoli's Restaurant and Senior Vice President of Operations Services at Jillian's Entertainment for 14 years. He also served on the board of the Council of Hotel and Restaurant Trainers (CHART) and is a certified master trainer for CHART.
Related Resources:
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Download the Hospitality Training Checklist
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Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: What is the #1 thing that you will try or do differently because of the webinar?
