Webinar/Podcast
Menu Training Best Practices: How to Supercharge Your Staff's Menu Knowledge
Consistent, high-quality food and service is essential to building loyalty and repeat business. Ultimately, the guest experience your customers receive depends on your staff's menu knowledge and ability to execute.
Cooks must have the skills to prepare meals the same way, every time, and service staff should know how to describe your menu with authority and confidence. The only way to ensure your staff's menu competence is to train them thoroughly and test their level of competence.
In this webinar, we'll show you effective menu training best practices to help you jumpstart your training programs using tools you likely already have. We'll also show you menu training resources that you can use immediately to enhance your staff's menu knowledge.
Don't leave one of the most important elements of your guest experience, the knowledge and consistency of your menu and food, to chance. Give your people the resources they need to become experts on your restaurant's menu.
What You Will Learn:
- How to quickly create menu training videos using your smartphone
- Using PowerPoint to illustrate step-by-step build examples for menu items
- How to use recipe manuals as a training tool
- Discover how to use micro-learning to keep your staff's knowledge up to date
- How to deliver menu descriptions your service staff will remember and use
- Learn how to create quizzes to test how much your staff really knows about your menu
- How to create a station build chart your cooks can quickly refer to on the line
- Using eLearning platforms to host your training program
About the Presenter:
Joe Erickson
Joe Erickson is the Chief Operations Officer and a partner in RestaurantOwner.com. He has owned and/or managed several restaurant/catering operations. He started his career by developing Luther's Catering, a division of the Luther's BBQ chain, in Houston. He was also a partner and co-founder of Sunset Dinner Cruises and was the founding partner of Bobby Mac's, a casual, full service restaurant in Kerrville. He later helped to develop a southwestern bistro, Nicole's Cafe San Felipe, and was managing partner for the original Truluck's Steak and Stone Crab, which now has 11 locations throughout the U.S. Joe is focused primarily on developing easy-to-implement, yet highly effective systems and processes to help our members improve their restaurants' efficiency, product utilization and most importantly, deliver a more consistent guest experience.
Get Started Training Managers and Staff
This video is for members only, below is a short preview clip. To login and watch the full video Click Here.
Related Resources:
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Download
Recipe Build Chart Template
Use this tool to provide your kitchen staff with a build chart of the proper portion sizes and ingredients for each of your menu items. Display the build charts at each cooking station so that cooks can quickly verify the correct recipe portions.
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Download
Recipe Manual Template
Use this Microsoft Word template to document all of your recipes to ensure consistency and control cost. This is a great tool for creating your own recipe manual and printing it to PDF for viewing on tablets and other portable devices.
