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Lobby Attendant (QSR) Training Program — Manual, Trainer's Notes, Final Test & Certification

In a recent RestaurantOwner.com survey owners and managers agreed that most restaurants needed to improve in the areas of training and developing staff, holding people accountable, and motivating and encouraging staff.

Effective training will not only improve performance in each of these areas, but it can also dramatically raise the morale of your managers and hourly team.

Well-developed, documented training systems provide the framework for creating effective employment assessments, they also help your employees to understand their duties, responsibilities, and what is expected of them, and serve as a benchmark with which to evaluate employee performance.

This position-specific training program is designed to provide hands-on activities for the trainee in a practice setting with your assistance until they are comfortable with each of the associated tasks. There are also a final written position test and an on-the-job certification. These tools provide Trainers and Leaders a way to evaluate knowledge and capability before your trainee is ready to be put on the floor as a Server.