How to Identify First Time Guests (without offending your regulars)
"Hi, welcome to Bob's Grille. Is this your first time?" is a common greeting used by lots of servers. Sure, it's said with good intentions, but regulars could feel slighted, or worse when asked if it is their first time.- The quality of a server's greeting can set the tone for the entire meal, so it's VERY important to get it right. This training video will give servers a simple, yet powerful way to discover if someone is a first-time guest in a way that won't risk offending your regulars. This one, simple question will help servers make more personal connections, delight their guests and earn bigger tips.
Training Video
How to Identify First Time Guests (without offending your regulars)
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“Hi, welcome to Bob's Grille. Is this your first time?” is a common greeting used by lots of servers. Sure, it's said with good intentions, but regulars could feel slighted, or worse when asked if it is their “first time.” The quality of a server's greeting can set the tone for the entire meal, so it's VERY important to get it right.
This training video will give servers a simple, yet powerful way to discover if someone is a first-time guest in a way that won't risk offending your regulars. This one, simple question will help servers make more personal connections, delight their guests and earn bigger tips.
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Hospitality Training Checklist
The hospitality skills of your service staff often have a greater impact on the perception of your guests' experience than the quality of your food or service. Servers need to know more than just the mechanical and technical aspects of service. Use this checklist as a training tool for new servers so they feel confident and supported to create a competitive advantage in your local market.
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