Staffing

How to Add Toast Training Videos to Lesson Content

Watch this video to learn how to add Toast Training video links to custom training lesson content.

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Webinar/Podcast

Funding Your Dream: How to Secure Financing for Your Restaurant Concept

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Digital Magazine

RestaurantOwner Insights

RestaurantOwner Insights is our exclusive members only bi-monthly newsletter publication containing tools and training to help our members build a better restaurant, better business, and better life.

Online Course

Mastering the Menu

Regardless of your restaurant's concept, size, or menu, this course will guide you to master the menu effectively and transform you into a menu pro. It’s designed to help any front-of-house team member ...

Training Video

Phone Etiquette Mastery: ...

Master the basics of phone etiquette to boost your confidence and professionalism. Learn essential practices that will help you create a positive experience for every guest who calls.

Training Video

Transform Your Mindset, Transform ...

Training Video

Mastering Drive-Thru Serv...

Restaurants can be some of the most fast-paced work environments, especially those with a drive-thru. This training video explores essential touchpoints in drive-thru service that significantly enhance ...

Training Video

Common Guest Frustrations ...

As a server, you have a significant impact on the guest experience. A key moment in that experience is when you are taking orders. In this video, you’ll learn to navigate common annoyances that often ...

Safety/Sanitation

Ensuring safety and sanitation in a restaurant is a multifaceted endeavor, essential for providing guests with an impeccable dining experience while prioritizing their well-being. First, preventing cross-contamination ...

Culinary Basics

A kitchen team must continually strive for excellence, emphasizing not just speed but also product quality and presentation. Craftsmanship and a dedication to mastery should be the primary focus of every ...

Customer Service Basics

Leadership 101

Unlock the keys to a secure and clean restaurant for a delightful dining experience!

Safety/Sanitation

Discover the crucial ingredients for a safe and impeccable restaurant experience, from preventing cross-contamination and proper kitchen chemical handling to the significance of wearing the right uniform, ...

Culinary Basics (BOH)

Unlock the path to culinary excellence as you embrace the mindset of constant learning, practice, and skill refinement within your kitchen team, elevating every aspect of food preparation, presentation, ...

Participants will learn how to apply simple, yet very powerful customer service and hospitality practices to connect with their guests on a warm, personal level.

Training Video

Kitchen Best Practices: Trash ...

Expediter Training Program ...

In a recent RestaurantOwner.com survey owners and managers agreed that most restaurants needed to improve in the areas of training and developing staff, holding people accountable, and motivating and ...

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Server Training Program — ...

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Dishwasher Training Manua...

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Host/Hostess Training Man...

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Line Cook Training Manual

Management Training Quick-Start ...

In the RestaurantOwner.com Learning System, managers can take online courses and short training videos on proven methods for controlling food and labor costs, how to hold themselves and others accountable, ...

Training Video

Knife Sharpening Skills For ...

Knives are one of the most important tools in the back-of-house. Keeping them well maintained is a key to making sure that the kitchen runs well. Not only will a sharp knife keep things running smoothly ...

Training Video

Avoiding the Temperature ...

Food should be hot or cold. Your customers want their food served fresh, not lukewarm, but this issue is much more important than your guests getting their food hot from the oven. It is a matter of safety. ...

Training Video

Food Safety: Practical Steps ...

Cross-contamination in the kitchen is a serious topic. Nothing will hurt the guest experience and damage your restaurant's reputation like food poisoning. As Chef Omar likes to say, We are in the food ...

With an Emphasis on Teamwork ...

Owners Cadee and Drew Galloway learned some valuable lessons from their Covid-19 ordeal -- and come through the crisis with a healthy respect for the need for restaurant owners to have hands-on knowledge ...

Custom Training Platform ...

Resources and Help Aids for setting up and using the Custom Training Platform

Webinar/Podcast

How to Instantly Improve ...

WHAT IF there were a system that could immediately boost the capabilities and skills of your managers and team members? Better yet, what if you already have access to that system? The Gallup Q12 survey ...

Training Video

Kitchen Scales - An Essential ...

Without consistent execution in the kitchen, you'll never deliver what your guests want more than anything else, the same high-quality food and experience every time they visit. Kitchen scales are an ...

Article

Employee Handbook Basics ...

Effectively communicating information to employees that will ensure they get your message is not as daunting as it seems and can be accomplished by a single medium – the employee handbook.

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Quick-Service Restaurant ...

Using our quick-service restaurant employee training manual templates is the fast and easy way to save yourself hours and hours of researching, organizing and writing your...

Training Video

Five Simple, But Powerful ...

Seating guests is a pivotal touchpoint in the restaurant experience. It's where first impressions are made, and dining expectations are set. Implement these five simple, but powerful steps to ensure that ...

Training Video

Shelf To Sheet: Know Exactly ...

In a restaurant, counting inventory is crucial to controlling your costs and having a profitable operation. Make your restaurant's product counts easier, more efficient, and more accurate, by using the ...

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Bartender Training Manual

Training Video

First In, First Out (FIFO): ...

Everyone on your kitchen team should understand the importance of effective inventory rotation. First In, First Out is an essential and easy-to-follow inventory practice that will prevent unnecessary ...

Training Video

Essential Food Labeling Practices ...

Are you putting out the safest, highest quality product possible for your guests? Fresh food is a crucial part of ensuring your guests' safety and delivering a great dining experience. Plus, limiting ...

Safe Knife Handling Practices ...

Knives are an essential tool in the kitchen, and your restaurant's staff will be using them daily. They can be dangerous, but knives are not something to be feared. Help your staff to understand them, ...

Training Video

Safe Knife Handling Practices ...

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FOH Menu Description Temp...

Use this template to provide your FOH team with complete information to know how to describe and explain the ingredients, garnishes, preparation, cooking-time, dine-in plating & to-go packaging, allergens, ...

Fundamentals of Proper Hand ...

As Chef Omar likes to say, your kitchen staff is in The Food Safety Business, - they also just happen to prepare food. Many of these tips and techniques seem like common sense, but it's always good to ...

Training Video

Fundamentals of Proper Hand ...

As Chef Omar likes to say, "Your kitchen staff is in The Food Safety Business," - they also just happen to prepare food. Many of these tips and techniques seem like common sense, but it's always ...

Training Video

The Basics of Portion Control... ...

Keeping good portion control practices is a key to controlling food cost, ensuring a consistent and excellent guest experience, and making sure you're fast and efficient in the kitchen.

This certification form will be used to evaluate the training of the Busser position. The evaluator will observe the employee's performance under regular working conditions. Use the Notes section at ...

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Busser Training - Trainer's ...

The Busser Training Guide - Trainer's Notes is a guide to cover all aspects of a new hires training to empower them to provide exceptional service for your guests.

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Busser Training Program — ...

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Delivery Driver Training ...

The Delivery Driver Training - Trainer's Notes is a guide to cover all aspects of a new hire's training to empower them to provide exceptional food for your guests.

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Delivery Driver Training ...

Prompt and courteous delivery is a key factor in creating a positive and enjoyable take-out guest experience. You can accomplish this by thorough training and attention to the details of each step in ...

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Busser Training Manual

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Delivery Driver Training ...

Training Video

Attention Managers: Do Not ...

Owners and managers have more influence over their team member's attitudes and behavior than they realize. What management says and does is the driving force of your culture.

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Accountability Card Templ...

The Accountability Card Template is designed for General Managers, HR Directors, and/or the person responsible for facilitating and organizing the training and orientation for new hires within the res...

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Delivery Driver Final Test ...

The Delivery Driver final written test provides matching, fill-in-the-blank, and multiple-choice questions that cover key aspects of the training program to measure the knowledge and competence of the ...

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Delivery Driver Training ...

This certification form will be used to evaluate the training of the Delivery Driver position. The evaluator will observe the employee's performance under regular working conditions. Use the Notes section ...

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Custom Training Module Setup ...

The Custom Training Module Setup Checklist - Planning Worksheets are designed for the person responsible for facilitating and organizing the custom training within the restaurant.

The Checklist ...

Training Video

This can save you $1,000's ...

Here's a very simple, but HIGHLY effective negotiating tip that can end up saving you hundreds and even thousands of dollars over the next few months. Share this video with everyone on your team who purchases ...

Training Video

Help Your 'New Hires' Make ...

Share this short training course with your newest team members and show them how to get the most out of their new job. They'll learn how much their job matters and that they're developing the skills and ...

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Menu Training Template

Use this template to create a menu slideshow for your training programs. This template was created using PowerPoint. The slide master layout includes a title slide, menu section, menu item descriptions ...

Webinar/Podcast

Custom Training System: Coaching ...

This coaching session will be about Ongoing Staff Development Training and is for members that have upgraded to a Premium membership plan which includes our newly released Custom Training System. The ...

Webinar/Podcast

Custom Training System: Coaching ...

This coaching session will be about Position Training and is for members that have upgraded to a Premium membership plan which includes our newly released Custom Training System. The Premium plan lets ...

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Emergency Preparation Checklist ...

The Emergency Preparation Checklist provides guidance in the event of a power outage, specifically during a snowstorm, and what steps should be taken in advance to minimize the impact of such an event. ...

Webinar/Podcast

Custom Training System: Coaching ...

This coaching session is for members that have upgraded to a Premium membership plan which includes our newly released Custom Training System. The Premium plan lets you upload your existing training videos ...

Webinar/Podcast

Custom Training System: Coaching ...

Lobby Attendant (QSR) Training ...

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Line Cook (QSR) Training ...

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Expediter (QSR) Training ...

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Drive-Thru (QSR) Training ...

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Delivery Driver (QSR) Training ...

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Cashier/Order Taker (QSR) ...

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Expediter Final Test - Questions ...

The Expediter final written test provides matching, fill-in-the-blank, and multiple-choice questions that cover key aspects of the training program to measure the knowledge and competence of the train...

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Prep Cook Training Program ...

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Busser Final Test - Questions ...

The Busser final written test provides matching, fill-in-the-blank, and multiple-choice questions that cover key aspects of the training program to measure the knowledge and competence of the trainee. ...

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Host/Hostess Training Program ...

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Line Cook Training Program ...

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Bartender Final Test - Questions ...

The Bartender final written test provides matching, fill-in-the-blank, and multiple-choice questions that cover key aspects of the training program to measure the knowledge and competence of the train...

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Prep Cook Training Manual

How to Create World Class ...

Your employees' performance is a direct reflection of how they were trained. Improve your training and just about everything that happens in your restaurant will improve as well. Learn how to automate ...

Article

A Systematic Approach to ...

In the restaurant workplace, the designated "leader" goes to the owners and managers by default. Yet it almost a cliché that just being a good boss doesn't mean you're an effective leader. ...

Article

Get Your Dishwashers More ...

Keeping staff busy and on schedule for tomorrow's prep work is the first place to focus on cutting prep costs. Regardless of your restaurant's concept, involving dishwashers is a smart move.

Article

Letting Go is Hard to Do

Passing on responsibility to others can sometimes be difficult. But, training, and eventually delegation, are necessary steps in staff development.

Article

Article

Reading the Table: Help Your ...

Experienced wait staff have a unique style of guest interaction that is repeated over and over each shift. However, the more successful of these seasoned pros has learned to adapt their style to meet ...

The Power of Suggestion: ...

Sure, your cost is typically lower on glass wine, but you tend to take more dollars to the bank with bottles. Also, bottles increase server and bartender interaction with guests, which can drive up check ...

Selling Wine: Most People ...

If you consider selling wine by the glass a necessary evil to please guests who are too cheap to buy a bottle, you're not alone. You're wrong, but at least you've got company. Many restaurateurs tolerate ...

Tainted Tradition Versus ...

Natural cork can be infected with TCA that can taint wine. It's creating a movement toward screw top and synthetic wine closures. But are your customers ready to part with tradition?

Article

Article

Handling Complaints With ...

What happens when you receive a claim of foodborne illness contracted at your restaurant? How you handle these types of complaints that carry potential liability can greatly influence the outcome. Learn ...

Article

Preventing Restaurant Workplace ...

Operators have a responsibility to train staff to watch out for and address potential injury-causing hazards before injuries occur. This article looks at some common (and some uncommon) workplace injuries, ...

Stormy Weather: Managing ...

What could be more natural than the desire to protect one's property and livelihood from the ravages of nature? As the old saw goes, an ounce of prevention is worth a pound of cure. So it comes as no ...

Article

Understanding Dram Shop Laws ...

What you don't know can hurt you. A review of the laws that govern the liability of restaurants and other commercial establishments that serve alcoholic beverages. They are state-specific, subject to ...

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Server Training Manual Te...

Four Steps to Develop an ...

Article

Make a Personal Recommend...

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How to Add Toast Training Videos to Lesson Content

Webinar/Podcast

Funding Your Dream: How to Secure Financing for Your Restaurant Concept

Digital Magazine

RestaurantOwner Insights

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How to Add Toast Training Videos to Lesson Content

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