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Guest Experience Worksheet
Every restaurant's success depends on having a great guest experience that consistently attracts repeat business.
The Guest Experience Worksheet is a three-part worksheet to help you identify outcomes, risks and specific activities and behaviors that will enhance customer service and hospitality.
Clearly designing, documenting and delivering your ultimate guest experience is critical to "WOW" first-time customers and to maintain excellence and consistency with regulars.
Summary of Features & Benefits:
- Design the guest experience to achieve the emotional response you want your customers to "feel" and expect.
- How is your guest experience unique, what is your restaurant known for or want to be known for.
- Document the desired behaviors and activities your restaurant offers that no one else does in your market area.
- Identify the risks/obstacles to your guest experience and how you may be compromising by trying to appeal to too broad of a customer base.
- How your restaurant may be unintentionally sending inconsistent messages by performing activities that are not aligned with each other.
- Create or enhance systems and processes to support employees required to deliver the desired guest experience outcome.
Download the Guest Experience Worksheet
Preview
This form is available in the following formats. You must have a compatible program installed on your computer to use them.
Click to Download Microsoft Word format
