In your restaurant, focusing on hospitality should be a no-brainer, but many times, it gets overlooked or forgotten. When you lose sight of hospitality, the guest experience becomes an impersonal service, little more than a transaction. When you intentionally look for ways to connect with and delight your guests, it shows, and your guests will see it. These four best practices will get your focus back on where it should be, hospitality, and forming a personal connection with your guests.
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In your restaurant, focusing on hospitality should be a no-brainer, but many times, it gets overlooked or forgotten. When you lose sight of hospitality, the guest experience becomes an impersonal service, little more than a transaction.
When you intentionally look for ways to connect with and delight your guests, it shows, and your guests will see it. These four best practices will get your focus back on where it should be, hospitality, and forming a personal connection with your guests.
The hospitality skills of your service staff often have a greater impact on the perception of your guests' experience than the quality of your food or service. Servers need to know more than just the mechanical and technical aspects of service. Use this checklist as a training tool for new servers so they feel confident and supported to create a competitive advantage in your local market.
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