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Expediter Training Program — Manual, Trainer's Notes, Final Test, & Certification
In a recent RestaurantOwner.com survey owners and managers agreed that most restaurants needed to improve in the areas of training and developing staff, holding people accountable, and motivating and encouraging staff.
Effective training will not only improve performance in each of these areas, but it can also dramatically raise the morale of your managers and hourly team.
Well-developed, documented training systems provide the framework for creating effective employment assessments, they also help your employees to understand their duties, responsibilities, and what is expected of them, and serve as a benchmark with which to evaluate employee performance.
This position-specific training program is designed to provide hands-on activity for the trainee in a practice setting with your assistance until they are comfortable with each of the associated tasks. There are also a final written position test and an on-the-job certification. These tools provide Trainers and Leaders a way to evaluate knowledge and capability before your trainee is ready to be put on the floor as an Expediter.
Summary of Features & Benefits:
- Provides trainers with a framework to design and implement a customized training program specific to each position in your restaurant
- Developed using data and research from the US Department of Labor
- The Expediter Training Manual and Certification corresponds to the job description and interview templates available on RestaurantOwner.com
- Microsoft Word editable format allows for customization to the unique needs of your operation
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Expediter Training Manual
Use this training manual template as a guide to create your own detailed training manual for this position. Having a complete and thorough training manual for every position is critical to ensure consistent training when people are hired and for correct, consistent execution in the restaurant.
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Expediter Training - Trainer's Notes
The Expediter Training - Trainer's Notes is a guide to cover all aspects of a new hire's training to empower them to provide exceptional service for your guests.
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Expediter Final Test - Questions & Answers
The Expediter final written test provides matching, fill-in-the-blank, and multiple-choice questions that cover key aspects of the training program to measure the knowledge and competence of the trainee.
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Expediter Training Certification Form
This certification form will be used to evaluate the training for the Expediter position. The evaluator will observe the employee's performance under regular working conditions.
