How Emotions Drive Guest Behavior
Why do some guests return, and others never come back -- even if they leave satisfied? Satisfaction alone is not a strong enough force to persuade people to come back for a return visit. The emotions your guests experience in your restaurant is the determining factor of whether they will come back or not.
Training Video
How Emotions Drive Guest Behavior
This video is for members only, below is a short preview clip. To login and watch the full video Click Here.
Why do some guests return, and others never come back -- even if they leave satisfied? Satisfaction alone is not a strong enough force to persuade people to come back for a return visit.
The emotions your guests experience in your restaurant is the determining factor of whether they will come back or not.
©2025 RestaurantOwner.com - All Rights Reserved