Emotional Guests Part 2: When They Want to Get Upset
You walk up to greet your new table, but something feels off. Something about the guest is setting off a siren in the back of your head. As the service goes on, you realize this customer is very… particular. Maybe even... extra particular. It seems like they walked into your restaurant for the sole purpose of picking a fight. This is a classic restaurant scenario that I'm sure you are familiar with, but don't despair. There is hope. In this video, you will learn four tips that will help you not only survive but actually turn the situation around. Remember, no guest's mood is so far gone that it isn't worth trying. Many… extra particular guests have become loyal regulars through genuine hospitality and fantastic service.
Training Video
Emotional Guests Part 2: When They Want to Get Upset
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You walk up to greet your new table, but something feels off. Something about the guest is setting off a siren in the back of your head. As the service goes on, you realize this customer is very… particular. Maybe even... extra particular. It seems like they walked into your restaurant for the sole purpose of picking a fight.
This is a classic restaurant scenario that I'm sure you are familiar with, but don't despair. There is hope. In this video, you will learn four tips that will help you not only survive but actually turn the situation around. Remember, no guest's mood is so far gone that it isn't worth trying. Many… extra particular guests have become loyal regulars through genuine hospitality and fantastic service.
Sometimes a guest will walk into your restaurant already in a bad mood. Their day was ruined before they even sat down at your table. Good news! There's hope for them too. Check out "Emotional Guests Part 1: When They Arrive in a Bad Mood" and learn how you can send those grumpy guests home with a smile as well.
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Training Video
Emotional Guests Part 1: When They Arrive in a Bad Mood
If you've worked in the restaurant industry for a reasonable amount of time, you're sure to have encountered a guest that seems like they WANT to be in a bad mood. No matter how the service goes, good or bad, they act like you insulted their mother. Maybe you're lucky and you haven't experienced it just yet. Just give it some time, and it's bound to happen. As unpleasant as the experience is, it's rarely beyond fixing. In fact, most of the time, you should be able to turn the situation around. In this video, you'll learn three simple tips that will help you keep your cool and send your grumpy ...
