Leadership

Make the Most of Their First Day on the Job
Webinar/Podcast

Make the Most of Their First Day on the Job

The Most Effective Strategy for Improving Staff Retention in Your Restaurant

Jump to Recording

Jump to Resources

Jump to Questions and Comments


Competition for restaurant staffing is at an all-time high. For many restaurant operators, it's hard enough finding employees, the last thing they need is to lose staff soon after they begin.

We have found that restaurants with effective, intentional approaches to recruiting, onboarding and training have much better staff retention rates than other restaurants.

In this webinar, we'll show you how to dramatically improve staff retention using resources from our RestaurantOwner Learning System.

We strongly encourage you to invite your entire management team to attend this webinar.

What You and Your Managers Will Learn:

  • Why the first day on the job is a leading indicator of staff retention
  • The key essentials every restaurant should provide when onboarding new hires
  • How proper onboarding can reduce turnover and create more "A" players
  • Why the onboarding process is so important to keeping your longtime staff
  • How to use RestaurantOwner resources to implement a productive onboarding system with instant results
  • The things that managers and owners must do with every new hire to create a positive employee experience
  • Questions and insights from our RestaurantOwner.com members

About the Presenters:


Make the Most of Their First Day on the Job


Joe Erickson

Joe Erickson is the Chief Operations Officer and a partner in RestaurantOwner.com. He has owned and/or managed several restaurant/catering operations. He started his career by developing Luther's Catering, a division of the Luther's BBQ chain, in Houston. He was also a partner and co-founder of Sunset Dinner Cruises and was the founding partner of Bobby Mac's, a casual, full service restaurant in Kerrville. He later helped to develop a southwestern bistro, Nicole's Cafe San Felipe, and was managing partner for the original Truluck's Steak and Stone Crab, which now has 11 locations throughout the U.S. Joe is focused primarily on developing easy-to-implement, yet highly effective systems and processes to help our members improve their restaurants' efficiency, product utilization and most importantly, deliver a more consistent guest experience.



Make the Most of Their First Day on the Job


Sharon McPherson

Sharon is an independent Training and Performance Improvement Consultant, with over 30 years of experience designing, developing, and delivering training and development programs. Like so many industry veterans, Sharon started as a server at Denny's and has spent her entire career in the restaurant industry, working in operations, HR, Learning & Development and new restaurant growth for global restaurant brands -- TGI Friday's, Sbarro, On the Border and Applebee's.




Make the Most of Their First Day on the Job


Mel Kleiman

Mel Kleiman is an international authority, writer, speaker, trainer, pragmatic business owner, and consultant whose expertise is hourly, frontline employee recruiting, selection, and retention best practices. Mel has helped hundreds of retail, restaurant and foodservice organizations improve their employee hiring processes by imparting hands-on, practical information and advice that operators can put to immediate use. Kleiman is also the author of five books, including the best-selling Hire Tough, Manage Easy -- How to Find and Hire the Best Hourly Employees which was featured on CNN Headline News, and he has written hundreds of articles for numerous business and trade journals worldwide.



Make the Most of Their First Day on the Job


Jim Laube

Jim is the founder and CEO of RestaurantOwner.com. He has a diverse 30-year career in the restaurant industry that includes various staff positions, manager, controller, CPA and advisor to hundreds of independents throughout the U.S. and Canada. Jim is a popular restaurant industry speaker and seminar leader whose clients include the National Restaurant Association, Pizza Expo, SYSCO, Food Services of America, Gordon Foodservice, the New York Restaurant Association, Walt Disney and Papa John's.





Related Resources:


Download the Slides
Preview

This form is available in the following formats. You must have a compatible program installed on your computer to use them.

Click to Download Adobe PDF format
  • Download
    First Day Checklist

    Download the First Day Checklist for New Employees to ensure your new staff members feel welcome, comfortable and that they are an important part of your team. The First Day Checklist includes information ...

  • Download
    End of First Week Checklist

    Download the End of First Week Checklist to know how well your new staff members are performing in their mind and how we can improve the process going forward. The End of First Week Checklist includes ...

  • Download
    30-Day Onboarding Assessment

    Download the 30-Day Onboarding Assessment to assess how well your new staff members performed in their first month on the job and if they had made a positive impact on the team. The 30-Day Onboarding ...

Attendee Questions & Comments

Question 1: What was the most valuable idea or insight you received?

Question 2: What action will you take as a result of this webinar?