Training Video

Don't Try to Change Bad Attitudes, Do This Instead

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It's not just difficult but literally impossible to manage someone's attitude. Why? Because it's so intangible. Telling someone they have a bad attitude is too general and usually makes it worse.

Rather than discussing attitude, focus instead on behavior. What actions do you want to see? What words would they say? What tone of voice? What body language? Often, just communicating what a good attitude looks and sounds like is enough to alter a person's attitude to get the behaviors you want.