Training Video

“Do a Good Job” Isn't Enough: How to Communicate Clear Expectations

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It's become conventional wisdom that managers should tell their employees what to do, but not how to do it. Why not? If you know, tell them! Better yet, turn that knowledge into a set of written instructions or a checklist. That way, your people know exactly what's expected of them and how to get the best results.

It's not enough to say, “Do your job and do it well.” Get specific. Break it down and spell it out. That's how you help people take their performance to the next level.