Training Video

Do Your Guests (& Self) a Favor: Increase Your Friendliness!

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Genuine friendliness with guests will lead to higher tips and more enjoyment at work, but it's also the right thing to do. It's easy to lose sight of this when dealing with challenging guests.

But don't forget that even the difficult guests are people too, and you never know what they are dealing with in their own lives. Maintaining a mindset of friendliness is one of the best ways to keep your focus on the guest and ensure you have an enjoyable shift.