Staffing

Delivery Driver Training Program — Manual, Trainer's Notes, Final Test, & Certification
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Delivery Driver Training Program — Manual, Trainer's Notes, Final Test, & Certification

In a recent RestaurantOwner.com survey, owners and managers agreed that most restaurants needed to improve in the areas of training and developing staff, holding people accountable, and motivating and encouraging staff.

Effective training will not only improve performance in each of these areas, but it can also dramatically raise the morale of your managers and hourly team.

Well-developed, documented training systems provide the framework for creating effective employment assessments, they also help your employees to understand their duties, responsibilities, and what is expected of them, and serve as a benchmark with which to evaluate employee performance.

This position-specific training program is designed to provide hands-on activity for the trainee in a practice setting with your assistance until they are comfortable with each of the associated tasks. There are also a final written position test and an on-the-job certification. These tools provide Trainers and Leaders a way to evaluate knowledge and capability before your trainee is ready to be put on the floor as a Busser.

Summary of Features & Benefits:

  • Provides trainers with a framework to design and implement a customized training program specific to each position in your restaurant
  • Developed using data and research from the US Department of Labor
  • The Delivery Driver Training Manual and Certification corresponds to the job description and interview templates available on RestaurantOwner.com
  • Off-premises food orders are increasing in volume, it is important to serve customers in a consistent, courteous, and prompt manner to ensure repeat business
  • Microsoft Word editable format allows for customization to the unique needs of your operation

  • Download
    Delivery Driver Training Manual

    Prompt and courteous delivery is a key factor in creating a positive and enjoyable take-out guest experience. You can accomplish this by thorough training and attention to the details of each step in the delivery experience process.

  • Download
    Delivery Driver Training - Trainer's Notes

    The Delivery Driver Training - Trainer's Notes is a guide to cover all aspects of a new hire's training to empower them to provide exceptional food for your guests.

  • Download
    Delivery Driver Final Test - Questions & Answers

    The Delivery Driver final written test provides matching, fill-in-the-blank, and multiple-choice questions that cover key aspects of the training program to measure the knowledge and competence of the trainee. Use these questions and answers to create your own comprehensive testing criteria to reflect ...

  • Download
    Delivery Driver Training Certification Form

    This certification form will be used to evaluate the training of the Delivery Driver position. The evaluator will observe the employee's performance under regular working conditions. Use the Notes section at the bottom of the form to list your comments to discuss with the employee after the evaluation. ...