Training Video

Customer Card Declined! What Do You Do???

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Your guests are having a great night and a wonderful dining experience. You have been on point, connecting with your guests and anticipating their needs before they even ask. Everything is going perfectly… until it’s time for the check. You run the card, but it’s declined! Your flawless performance is suddenly on the brink. What will you do?

How you handle this situation can profoundly impact the guests' experience and overall satisfaction. In this training video, you'll learn three essential aspects of effectively responding to a declined card. Find out how to turn a potentially awkward situation into an opportunity for exceptional customer service, fostering positive guest experiences and encouraging repeat visits.