Proven Ways to Build an Engaging, High-Performance Restaurant Culture

Whether you're an owner, manager or supervisor, accountability starts with you and trickles down to everyone else. If you want your restaurant to create a consistently superior dining experience for your guests and provide a supportive, inspiring working environment for your staff, take this course!

Proven Ways to Build an Engaging, High-Performance Restaurant Culture

About This Course

Category:

Leadership

Recommended For:

Owners, Managers, Supervisors

Learning Time:

1 hour 25 minutes

What You Will Learn

A lack of accountability is very likely your greatest single obstacle in creating an exceptional restaurant and business. The fact is, a superior guest experience won’t happen consistently without accountability.

A lack of accountability also hurts morale, negatively impacts profitability and drives away good employees. The truth is most people WANT to be held accountable to high standards of quality and performance IF it's done in a positive, constructive manner.

This course will provide you with powerful concepts and practical examples to help you and your entire management team create a high-performance culture of accountability in your workplace. Understanding accountability is a must for the owner or manager who wants practical, actionable steps to build and grow a thriving restaurant business.

  • What it takes to create a high accountability culture
  • The 3 key leadership practices of accountability – setting clear expectations, projecting competence and showing you care
  • How to make your people become more "personally" accountable for their individual obligations and responsibilities
  • Real world examples of accountability practices of highly successful restaurant leaders
  • How to communicate not just the "what" but also the "why" of what needs to happen every day to be successful
  • How to overcome the discomfort of giving feedback
  • The role of praise and recognition in building a culture of accountability
  • 5 simple, effective ways to motivate people with praise and recognition

Instructor: Jim Laube


Jim Laube

Founding RestaurantOwner.com in 1998, Jim is a seasoned expert in the restaurant industry. With a diverse background spanning from frontline roles to CFO roles, he brings unmatched expertise as a former advisor and CPA to independent restaurants. Having trained thousands of professionals on restaurant accounting and controls, Jim remains dedicated to developing valuable resources and training programs for independent restaurant success.

Section 1
Accountability Overview
  • 1.
    Introduction
    3:24
  • 2.
    Accountability Overview Quiz
    1:00
Section 2
What Accountability Is & Why It Matters
  • 3.
    Accountability & Responsibility
    4:17
  • 4.
    The Power of Accountability
    3:57
  • 5.
    Accountability Begins With YOU
    2:48
  • 6.
    What You're Responsible For and Accountable To
    3:46
  • 7.
    3 Key Accountability Practices
    4:17
  • 8.
    What Accountability Is & Why It Matters Quiz
    1:00
Section 3
Setting Clear Expectations
  • 9.
    Overview
    6:13
  • 10.
    Communicating Clear Expectations
    7:43
  • 11.
    Setting Clear Expectations Quiz
    1:00
Section 4
Giving Constructive Feedback
  • 12.
    Constructive Feedback - Stop Asking "Why" or "Why Not"
    4:01
  • 13.
    Overcoming the Discomfort
    2:29
  • 14.
    Assuming the Best
    5:46
  • 15.
    5 Guidelines to Communicate Effectively
    4:17
  • 16.
    How to Conduct a Feedback Session
    4:45
  • 17.
    Giving Constructive Feedback Quiz
    1:00
Section 5
Praise & Recognition
  • 18.
    The Power of Praise & Recognition
    4:18
  • 19.
    5 Ways to Give Praise & Recognition – Part 1
    6:37
  • 20.
    5 Ways to Give Praise & Recognition – Part 2
    7:13
  • 21.
    Praise & Recognition Quiz
    1:00
Section 6
Accountability Conclusion
  • 22.
    Summary of Key Points
    3:11
  • 23.
    Accountability Conclusion Quiz
    1:00

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