Training Video

Creating Connection

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In a restaurant, people are just as important as the food. People help create an atmosphere of hospitality from a basic transaction. Creating meaningful connections with guests is a pivotal aspect of hospitality and customer service, and it is also a key to creating loyal, repeat customers. By establishing rapport, you not only distinguish yourself but also shape guests' perceptions of the entire restaurant.

In this short video, you will learn four simple steps that have proven effective at creating meaningful conversations. Try them out on your next shift, and you will begin to build connections that can grow into loyal, repeat guests.