Webinar/Podcast
Building Better Managers: Introducing the 11 Core Training Modules
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Join us for an exclusive walkthrough of our 11 newly developed management training modules—each designed to equip managers with the essential skills needed to lead effectively. Whether you're just starting out as a Shift Supervisor, stepping into a Restaurant Manager role, or advancing as a General Manager, these modules provide a clear roadmap to becoming a stronger, more capable leader.
This webinar will guide you through each module in detail, highlighting key takeaways and how they apply to real-world restaurant management scenarios. Whether you're using the downloadable version or integrating the modules into the customizable Restaurant Owner Learning System—available exclusively to Premium Plan Members—you’ll gain valuable insights to help your team become better operators.
This session provides valuable insights into creating a comprehensive, role-specific training program that empowers your managers with the tools, knowledge, skills, and confidence they need to thrive. We’ll explore how to strategically bundle training modules by position and conclude with an overview of ongoing leadership development.
This live session is perfect for restaurant owners looking to build or enhance their management training programs and for managers who are actively involved in developing and delivering training to their teams.
What You Will Learn:
- A comprehensive overview of the 11 newly developed management training modules and their standout features
- Guidance on aligning each module with specific restaurant management roles
- Strategies for creating a customized training program tailored to each position
- The importance of structured training in developing confident, capable leaders
- How to leverage additional modules for continuous leadership growth
About the Presenters:
Chip Romp
Senior Director, Workforce and Business Services
A seasoned industry professional with over 30 years of experience, Chip joined RestaurantOwner.com in 2023. He has made significant contributions to the restaurant industry's workforce as part of the National Restaurant Association since 2015. As a Subject Matter Expert, Chip played a key role in developing the Hospitality Competency model and facilitated the creation of apprenticeship pathways for positions like line cooks, kitchen managers, and restaurant managers. Chip has been an influential industry speaker at the Restaurant Show, covering leadership and cost control topics. He has conducted training for the US Military and State Workforce Departments, sharing valuable knowledge and skills with aspiring professionals. As a certified ServSafe instructor, Chip emphasizes food safety. Prior to joining the National Restaurant Association, he served as Vice President of Training at Ovation Brand, overseeing front and back-of-house training programs, onboarding initiatives, and leadership development. Chip's previous experience includes roles as Vice President of Training, Development, and Operations Services at Fazoli's Restaurant and Senior Vice President of Operations Services at Jillian's Entertainment for 14 years. He also served on the board of the Council of Hotel and Restaurant Trainers (CHART) and is a certified master trainer for CHART.
Kelli Laube
RestaurantOwner.com Hospitality Trainer
Kelli Laube is a seasoned Hospitality Trainer with over a decade of industry experience. Starting her career with RestaurantOwner.com in 2011, she has held various front-of-house positions, managed as Hospitality Director for fine dining establishments, and conducted customer service training for multiple clients. At RestaurantOwner.com, she plays a crucial role in providing support to independent restaurant operators and their teams through webinars, workshops, and training content. Currently, she also serves as a National Field Trainer at the National Restaurant Association, working to support restaurants in building successful teams and creating unforgettable guest experiences.
Sharon McPherson
Training & Performance Improvement
Sharon is an independent Training and Performance Improvement Consultant, with over 30 years of experience designing, developing, and delivering training and development programs. Like so many industry veterans, Sharon started as a server at Denny's and has spent her entire career in the restaurant industry, working in operations, HR, Learning & Development and new restaurant growth for global restaurant brands -- TGI Friday's, Sbarro, On the Border, and Applebee's.
Registration Details:
| Date: | Tuesday, July 15th, 2025 |
| Duration: | 60 minutes |
| Time: | 1:00pm Pacific, 3:00pm Central, 4:00pm Eastern |
| Registration Link: | https://www.restaurantowner.com/snip/572.htm |
