Training Video

Attention Managers: Do Not Undermine Hospitality

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Owners and managers have more influence over their team member's attitudes and behavior than they realize. What management says and does is the driving force of your culture.

If you want your staff to embrace hospitality, you must make sure the words and actions of every manager support the message. In this short training video, you'll see how just one off-handed comment can instantly deflate an employee's morale and lead to a breakdown of genuine hospitality in the restaurant.