Webinar/Podcast
Winning Accountability for Restaurant Owners & Managers
The Secret Ingredient of Highly Successful Operations
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In the fast-paced restaurant industry, accountability isn’t just a buzzword—it’s the foundation of every successful operation. As a restaurant operator, you wear many hats, from leading your team to ensuring an exceptional guest experience. But with so many moving parts, how do you maintain control, encourage responsibility, and drive consistent results?
This one-hour webinar is designed to empower restaurant managers with the skills and insights needed to foster accountability in every area of their operation. You and your entire management team will learn proven ways to cultivate a culture of ownership, boost team performance, and elevate your restaurant’s success.
What You'll Learn:
- How to build a culture of accountability and responsibility among your team
- Techniques for setting clear, achievable expectations and delivering constructive feedback
- Best practices for tracking performance and ensuring team members meet operational standards
- Strategies for empowering your staff to take initiative and solve problems proactively
- Real-life examples of successful accountability programs in the restaurant industry
About the Presenters:
Jim Laube
Founder RestaurantOwner.com
Jim has a diverse 30-year career in the restaurant industry that includes various staff positions, manager, controller, CPA and advisor to hundreds of independents throughout the U.S. and Canada. He is a popular restaurant industry speaker and seminar leader whose clients include the National Restaurant Association, Pizza Expo, SYSCO, Food Services of America, Gordon Foodservice, the New York Restaurant Association, Walt Disney and Papa John's.
Chip Romp
Senior Director, Workforce and Business Services
A seasoned industry professional with over 30 years of experience, Chip joined RestaurantOwner.com in 2023. He has made significant contributions to the restaurant industry's workforce as part of the National Restaurant Association since 2015. As a Subject Matter Expert, Chip played a key role in developing the Hospitality Competency model and facilitated the creation of apprenticeship pathways for positions like line cooks, kitchen managers, and restaurant managers. Chip has been an influential industry speaker at the Restaurant Show, covering leadership and cost control topics. He has conducted training for the US Military and State Workforce Departments, sharing valuable knowledge and skills with aspiring professionals. As a certified ServSafe instructor, Chip emphasizes food safety. Prior to joining the National Restaurant Association, he served as Vice President of Training at Ovation Brand, overseeing front and back-of-house training programs, onboarding initiatives, and leadership development. Chip's previous experience includes roles as Vice President of Training, Development, and Operations Services at Fazoli's Restaurant and Senior Vice President of Operations Services at Jillian's Entertainment for 14 years. He also served on the board of the Council of Hotel and Restaurant Trainers (CHART) and is a certified master trainer for CHART.
Related Resources:
Download the Slides
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Download the Accountability Talks Reference
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Download the Accountability Card
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Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: What is the #1 thing that you will try or do differently because of the webinar?
