Webinar/Podcast
A Proven Way to Receive More Reviews, More Revenue, and More Repeat Customers: What is a Digital Table Touch?
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The traditional table touch, "How is your meal?" - has always been a staple of hospitality. But now as much as 60% of restaurant orders are off-premises. So, how can you provide your guests with that same level of care and attention?
In the past few months, we've had several members tell us about their overwhelmingly positive experiences with the guest feedback app, Ovation. In addition, Ovation was rated the #1 feedback tool in our 2021 Independent Restaurant Technology Survey.
Since this has been such a powerful tool for so many RO members, we've asked Ovation Founder & CEO, Zack Oates, and RO member and Ovation user, Shawn Walchef of Cali Comfort BBQ, to tell us more about how Ovation works and the benefits this app can provide to independent operators.
What you will learn:
- Can I get feedback from off-premises guests?
- How do I drive more 5-star reviews?
- How do I convert 3rd-party orders to 1st-party orders?
- Am I leaving revenue on the table with guest feedback?
- Q&A
Guest Presenters:
Zack Oates
Zack is the Founder & CEO of Ovation and host of the restaurant podcast, Give an Ovation. He grew up in restaurants before getting into startups. He was voted top 100 entrepreneurs, rang the NASDAQ bell, won the world's biggest business competition, went on over 1,000 dates before he met his wife (and says the wait was worth it). He currently lives in UT with his wife and 2 young kids and is looking forward to going to his 50th country in 2021.
Shawn Walchef
Shawn is Cali BBQ Media Founder, Digital Hospitality Podcast Host, Restaurateur, New Dad and Sports Entertainment Fanatic. In addition, he is an avid user of Ovation and is coming on just to share his experience with the platform.
Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: Questions asked of Zach in this webinar
