Staffing

Webinar/Podcast

A Greeter’s Guide to Exceptional Hospitality

Mastering the First and Final Impression

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Your greeters (also commonly referred to as host/hostesses ) perform one of the most important functions in your restaurant - greeting and bidding farewell to your guests. Your greeter team has a role in creating EVERY guest's first and last impression of your restaurant.

To connect positively with guests, greeters need training beyond just the technical aspects of their job. They need to understand where they have the MOST impact – making sure guests instantly feel welcome, important, and special.

It’s important to make sure not to overlook this critical position. This webinar provides managers, trainers, and greeters with practical strategies to make guests feel welcome, valued, and eager to return.

We will show you how to unleash the untapped potential of your greeter team to create more positive first and last impressions. By investing in your team's growth and development, you will improve their confidence, make their jobs more rewarding and improve your guest experience.

What You Will Learn:

The importance of your greeter team and the impact they have on the guest experience
The distinction between service and hospitality
Simple yet powerful practices to create more positive personal connections with guests
The power of the first and last impression in person – AND over the phone!
Tips for taking reservations, seating guests and interacting with third-party ordering services

About the Presenter:

Kelli Laube

RestaurantOwner.com Hospitality Trainer

Kelli Laube is a seasoned Hospitality Trainer with over a decade of industry experience. Starting her career with RestaurantOwner.com in 2011, she has held various front-of-house positions, managed as Hospitality Director for fine dining establishments, and conducted customer service training for multiple clients. At RestaurantOwner.com, she plays a crucial role in providing support to independent restaurant operators and their teams through webinars, workshops, and training content. Currently, she also serves as a National Field Trainer at the National Restaurant Association, working to support restaurants in building successful teams and creating unforgettable guest experiences.