Dining-Room Service
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Training Video
Mastering Plate Removal: Ensure a Seamless Guest Experience
Sure, it seems straightforward, but plate removal is a prime opportunity for uncomfortable situations to pop up. It could be snatching a plate from a guest who is still working on their meal, interrupting a conversation at the worst possible moment, or even sticking your elbow into an unsuspecting diner’s ...
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Training Video
The Pivot Point System: So You Know Who Get's What
You walk up to the table with a tray full of food, and you can see the excited anticipation in your guests' eyes. But suddenly, you realize you can't remember which guest ordered which dish. You try not to let them see the panic on your face, but it's too late. You are going to have to ask your guests, ...
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Training Video
Phone Order Best Practices for ANY Restaurant
Delivering a superior guest experience is the key to creating loyal, repeat guests. And this applies to ALL your guests, whether they're being served in your dining room or ordering delivery or take-out online or on the phone. Every type of guest should experience competent service and genuine hospi...
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Training Video
Food Runner Best Practices: 5 Ways to Raise the Bar on Service & Hospitality
In a busy restaurant, food runners are a key part of ensuring that guests get their food quickly, while it's still hot and fresh. It's easy to mistake the role as not much more than delivering food, but it has a much larger impact on guests than it may first appear. The fact is, a food runner can make ...
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How to Assess Whether Delivery Service Is Right for Your Restaurant
Do you want to deliver? For restaurants with a strong carryout program, the question is almost inescapable. Are you there yet? Delivery is not for all, nor is it a one-size-fits-all, to be sure, but with some thorough research, price calculations and other considerations, there is a way to determine ...
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Take Aways: How Embracing a New Normal can Save Your Restaurant
It's an unprecedented time for restaurants and one for which failure is not an option, but change is required. Fortunately, restaurants in most cities and states are permitting take-out and delivery, which is certainly better than being required to close doors indefinitely.
